Privacy Notice – Eight Baldock

Last updated: June 2025

At Eight Baldock, we care about your privacy. This notice explains how we collect, use, and protect your personal information. Please read it carefully.

1. Who We Are

We are Eight Baldock. Our registered office is:

8 Whitehorse Street, Baldock, Herts SG7 6QN

When we say “we”, “our”, or “us”, we mean Eight Baldock.

2. What This Notice Covers

This notice explains:

  • What personal data we collect

  • Why we collect it

  • How we use it

  • When we may share it

  • Your rights regarding your information

We comply with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

3. The Data We Collect

We may collect the following types of personal information:

  • Identity details: name, date of birth, title

  • Contact info: email, phone, billing/delivery address

  • Payment info: card or bank details (handled securely)

  • Website data: IP address, browser, device, and usage patterns

  • Account info: login details, preferences, feedback

  • Marketing preferences: if you’ve agreed to receive updates

We may also use non-personal data (like statistics) to help improve our services.

4. Why We Collect Your Data

We collect and use your data to:

  • Deliver our products and services

  • Process payments and bookings

  • Communicate with you

  • Improve your experience on our website

  • Send marketing emails (only with your consent)

We only collect what we need and for a valid reason.

5. Our Legal Grounds for Using Your Data

We only use your data when allowed by law. This includes:

  • Fulfilling a contract (e.g. when you place an order)

  • With your consent (e.g. to send newsletters)

  • When we have a legal duty (e.g. for tax or fraud)

  • For our legitimate interests, provided they’re fair to you

6. When We Share Your Data

We do not sell your data.

We may share it with:

  • Trusted partners (e.g. Stripe for secure payments)

  • Law enforcement or regulators (if legally required)

  • Our service providers (e.g. hosting and analytics tools)

Some services may store data outside the UK. If so, we make sure your data is protected under GDPR rules.

7. Cookies and Website Use

We use cookies to:

  • Remember your settings

  • Track how our website is used

  • Improve your experience

  • Provide live chat and account features

You can manage or delete cookies in your browser settings. For more, see our Cookie Policy.

8. Your Rights

You have the right to:

  • Ask for a copy of your data

  • Correct or delete incorrect information

  • Withdraw your consent

  • Object to or limit how we use your data

  • Complain to the Information Commissioner’s Office (ICO)

You can contact the ICO at ico.org.uk/make-a-complaint. We’d appreciate the chance to resolve any issue first—please contact us.

9. Keeping Your Data Safe

We use strong security measures, like SSL encryption, to protect your data.

Only authorised staff can access your personal information. We do not store full payment card details on our servers.

10. How Long We Keep Your Data

We keep your data only as long as needed:

  • To provide services

  • To meet legal requirements (e.g. taxes)

  • To resolve disputes

After that, we delete or anonymise it.

11. Contacting Us

Questions or concerns? You can contact us at:

📧 eat@eightbaldock.co.uk

12. Policy Updates

We may update this policy from time to time. The latest version is always available on our website.